APRIL International maintains top IPMI service rating for second consecutive year

Joe Thomas, Managing Director of APRIL International UK, said, “For us, as well as receiving the stand-out five-star service rating for the second year in a row, the key takeaway from this report is the fact that we are one of a very small number of providers to record a substantial growth in customer numbers and to show strong continued growth. The research also shows that brokers are optimistic about the sector, with almost two-thirds of intermediaries interviewed saying they had seen increases in business over the last 12 months, with many expecting this pattern to continue.

“Delivering a high-quality service is all about listening to and responding to your customers, so great credit should go to our teams, who have gone from strength to strength in terms of their service offering to both brokers and direct clients. As we forecast last year, international private medical insurance appears to have become firmly established as a “must have” for employers, students and families living and working abroad. This rating leaves us very well positioned to build on our success over the next 12 months.”

 APRIL International scored highly across all categories in the research. The business is particularly pleased with its high ratings performance in the areas of quote and application support, speed of response and staff expertise, and problem solving. These are all critical to the success of the broker/client relationship and to ensuring repeat business levels and renewals remain strong.

Joe Thomas continues, “We have continued to invest heavily this year to make sure our partners feel fully supported in their client relationship and that their investment has proved to be well judged.”

“In the future, compliance and ever-changing global regulations stand out as the major challenges faced by brokers. We have wholly owned subsidiaries or full-service offices in London, Paris, Cologne, Dubai (UAE), Mexico City, Bangkok, Hong Kong, Singapore, Manila, Montreux, Shanghai, Jakarta, and Ho Chi Minh City. These act as our foundation for compliance, enabling us to sell and support policies with local knowledge and expertise. This network supplies up-to-date compliance information to the wider Group, which we are then able to cascade down to brokers. Information is constantly updated to ensure worldwide compliance.”

APRIL is continuing to invest in its global strategy of digitisation, smoothing and simplifying the customer journey and to roll out new initiatives and improvements with services such as telehealth, giving clients unlimited access to phone-based GP consultations.