Easy Claim: all your services in one app

To make your life abroad easier, download the Easy Claim app and manage your international health insurance policy in just a few clicks.

Submit and track your reimbursement claims

Submit your reimbursement claims¹, regardless of the amount². Your claims history and status can also be viewed on the app.

Good to know: you can check the status of your reimbursement claims and view the details directly on the app.

Download your insurance card

Forgot your insurance card at home? Don't worry, you can present the virtual card that's available on the app!

In some countries, this card will also allow you to benefit from direct billing and avoid upfront expenses.

See a doctor remotely

If you need to talk to a healthcare specialist, you can request a call back from the comfort of your home. Simply submit a request for a remote medical consultation and a doctor will call you back within 3 hours if the service is requested in English or Spanish, and within 3 business hours if the service is requested in French or Dutch. It is available 24/7, from anywhere in the world and in the language of your choice.³ Most concerns can be resolved without the need for a physical examination, which means you won’t have to travel to receive medical treatment or a diagnosis.

You can also request a second medical opinion from one of the 50,000 specialists in our global network, including oncologists, neurologists, rheumatologists, cardiologists, and many more.

Find healthcare professionals near you

Discover which doctors, hospitals, and clinics are preferred by APRIL International as well as where you can receive care without paying upfront.

Request hospital treatment

For hospitalisation and planned medical care, pre-authorisation is required, which you can easily request through the app.

Once approved, we’ll settle the payment directly with the hospital, so you won’t have to pay upfront and request reimbursement.

Keep your useful contacts at hand

Do you have any questions about your policy? Are you experiencing a medical emergency? You will find all your important contacts in the app. You can also chat live with our advisers via the Facebook Messenger.

Access your policy documents

With the Easy Claim app, you can access all your policy documents, including your table of benefits, insurance certificate, policy guide, reimbursement statements, and more.

Easy Claim is praised by our customers

• Argus d’Or de l’Assurance 2016 - Special Students Award HEC in 2016 for Outstanding Initiative in Customer Relationship Management and Customer Loyalty Strategy

• Insurance Asia Awards 2020 - Digital Insurance Initiative of the Year

• Global Banking & Finance Review Awards 2020 - Best Health Insurance App Asia Pacific

• Global Banking & Finance Review - Awards 2022 - Best Health Insurance App Asia

• Global Business Review Magazine Award 2022 - Most Innovative Health Insurance App Asia 2022

• Insurance Asia Awards 2024 - Customer Service Initiative of the Year