FAQ: Termination
Table of contents
1. How do I cancel my short-term or student contract?
You can terminate your temporary insurance agreement if you return permanently to your country of nationality after the first 3 months of cover.
To submit your request, please send an email to adhesiontemporaire.expat@april-international.com with a copy of your return ticket and other proof that your return is definitive. For example:
Copy of a lease or proof of accommodation in your country of nationality
Registration with the unemployment insurance agency of your country of origin
Employment contract in your country of nationality
Enrolment in a school indicating your place of studies
Note for APRIL UK members: If your trip is cancelled prior to the policy starting, please email info@april-interantional.co.uk to request a cancellation. We will provide you with a full refund of the premium paid.
If the policy has started, you have a 14 day cooling off period (from the date your policy starts) in which to cancel if it is not suitable for your needs. We will provide you with a full refund of the premium paid providing that no claims have been made under the policy during this period.
If you wish to cancel your policy at any other point during the contract term, please email info@april-interantional.co.uk to request a cancellation. You will receive a proportionate refund of the premium paid (less a cancellation fee) if no claims have been made under the policy. If claims have been made under the policy, then no refund will be provided.
Note for APRIL ASIA members: not applicable.
2. How do I cancel my annually renewable contract?
To terminate your tacit-renewal insurance agreement, please make an appointment online with our dedicated team. To do this:
Choose the day/time slot that suits you best
You’ll get a call back on the day and time of your choice
For a permanent return to your country of nationality (and only in this case) please send us your cancellation request directly, along with your proof of return, by email to care@april-international.com, or by registered mail to:
APRIL International Care France
Service Courrier
1 Rue Du Mont – CS 80010
81700 Blan
France
The termination will be effective one month after receipt of your cancellation request.
Note for APRIL UK members: You have a 14 day cooling off period (from the date your policy starts) in which to cancel if it is not suitable for your needs. We will provide you with a full refund of the premium paid, providing that no claims have been made under the policy during this period.
If you wish to cancel your policy at any other point, please email info@april-interantional.co.uk to request a cancellation. If you have paid for your policy on an annual basis, you will receive a proportionate refund of the premium paid (less a cancellation fee) if no claims have been made under the policy. If claims have been made under the policy, then no refund will be provided.
If you have paid for your policy in instalments (monthly or quarterly), the policy will be cancelled from the next instalment due date and no further payments will be due.
Note for APRIL ASIA members:
Each country has different procedures regarding the cancellation of a contract. To find out more information about terminating your contract, please refer to your Terms & Conditions.
3. Can I terminate my contract before the end of my policy year (APRIL ASIA members only)?
In some countries, there is a period of time after you receive your insurance policy during which you can review it, ask any questions, and return the policy to us for a full refund of any premium paid. This is commonly referred to as the "free look period." However, this only applies if you haven't made any claims on the policy yet. If you choose to return the policy during this period, it will be considered void from the date it became effective.
The free look period for different countries varies:
Hong Kong, Singapore, Thailand, UAE and Vietnam: 30 days
Philippines: 5 calendar days
It's important to note that once you sign your policy, you cannot terminate it before the end of the policy year. Additionally, no refunds will be provided for any unused portion of your policy if you cancel mid-term.
