FAQ: Member Portal
Table of contents
1. What is the APRIL International Member Portal?
The Member Portal allows you to manage all the administrative processes related to your policy.
Your APRIL International Member Portal enables you to:
View policy documents, including Benefits Schedules and Terms and Conditions.
Submit and track your claims directly from your computer
Download your insurance certificate .
View and download your latest premium payments.
Update your bank details
Manage your short-term policies
Find APRIL contact details.
Note: APRIL ASIA members can also view their LOGs history.
Click here to return to the login page of your Member Portal
2. How do I activate my Member Portal?
Upon signing up, a confirmation email will be sent to the email address you provided, which will also serve as your username. Click on the link in the email to create your password. Once your password has been set, your account will be activated, and you will be able to log in.
Please note that your username and password are the same for the Member Portal and the Easy Claim app.
Note for APRIL ASIA members:
An email to confirm your registration will be sent to the email address that you indicated in your policy application by noreply@april.com. After clicking on “Confirm”, you will be required to create a password. By completing these two steps, your registration will be confirmed, and your account activated.
Click here to return to the login page of your Member Portal
3. How do I reset the password for the Member Portal?
You can reset the password to access your Member Portal by clicking on this link.
Enter your user ID starting with the number 5 and the email address linked to your policy, and confirm. You will shortly receive a password reset email.
Note for APRIL ASIA members:
On the login page of the Online Portal, please click on “Forgot password?” below the password field, then enter your email address. A password reset link will be sent to you.
Click here to return to the login page of your Member Portal
4. How do I find my insurance certificate in the Member Portal?
You can download your insurance certificate from your Member Portal:
Go to the "Policy" section of the APRIL International Member Portal.
Under "Documents", click on "Insurance Certificate" to download it.
Click here to return to the login page of your Member Portal
