FAQ: Covid-19
Table of contents
How do I postpone/change the dates of an insurance agreement due to Covid-19?
Is it possible to terminate an insurance agreement due to early return?
Is it possible to take out travel/temporary insurance for a stay abroad?
Is it possible to extend my policy if I cannot return to my country of origin?
Are you a member of APRIL ASIA or APRIL International UK?
For any questions relating to Covid-19, please use our contact form.
1. How do I postpone/change the dates of an insurance agreement due to Covid-19?
If the policy has not yet taken effect, you can contact us by email at:
adhesiontacite.expat@april-international.com for a long-term policy
adhesiontemporaire.expat@april-international.com for a travel or study-abroad policy
2. Is it possible to terminate an insurance agreement due to early return?
Yes. If you have taken out a temporary, travel or student policy, we’ll make the usual cancellation formalities easier. We can accept a cancellation request upon presentation of the return flight ticket to your home country. Note: For temporary policies taken out from 17 June 2020, the first 3 months' premiums will remain due in the event of an early termination.
3. Is it possible to take out travel/temporary insurance for a stay abroad?
Yes. We offer the MyTravel Cover solution, which provides health assistance, luggage, and personal liability cover for stays abroad of up to 12 months. Some destinations may not be covered due to particular events that may be taking place there. We also offer specific solutions for students.
4. Is it possible to extend my policy if I cannot return to my country of origin?
Yes. We can offer to extend your APRIL International policy for a minimum of 15 days. To do so, please send an email to adhesiontemporaire.expat@april-international.com indicating the desired duration of cover and your current policy number.
5. I wish to be repatriated, what should I do?
There are several possible scenarios:
1. You need to be repatriated for medical reasons (in case of illness or accident, or if you are highly vulnerable to COVID-19 because of your medical history). In this case, our assistance partners will coordinate your repatriation.
2. Either you wish to return for fear of contracting COVID-19, or on the recommendation of the authorities in your country of origin. In this case, unfortunately, we cannot intervene to take care of your return. This is part of the exclusions of our policies, as of all policies on the market.
If the authorities encourage you to return, and your flight is cancelled or you encounter difficulties in booking your return ticket, these are our recommendations:
First, contact your airline or travel agency;
Then, contact the embassy or consulate of your country of stay to obtain information about possible repatriation arrangements organised by your country of origin;
And finally, contact our assistance partners, who will do their utmost to help you in your endeavours depending on the flight capacities maintained by the airlines.
6. How am I covered if I catch Covid-19?
The “health expenses” benefits provided by all our policies do apply in the event of suspicion or detection of the COVID-19 coronavirus. In this particular context, “experimental” treatments, I.e., medically-prescribed treatments that doctors are testing to treat this disease, are obviously covered as the cure has not yet been found. This is also the case for forced hospitalisations for quarantine purposes.
7. My school programme abroad is suspended, what can I do?
If your school programme is completely interrupted, you can request cancellation of your policy for early return by sending us a copy of your return flight ticket to your country of origin as proof.
If your school programme is temporarily suspended, you will still be covered in your country of nationality for 90 consecutive days, and will be covered again when you resume your studies. For any special request please contact us by email at info.expat@april-international.com or by phone at +33 (0)1 73 02 93 93.
8. Is it possible to temporarily suspend my premiums?
For case-specific consideration in the context of the COVID-19 pandemic, you can contact our team directly by email at info.expat@april-international.com.
9. Are Covid-19 tests covered?
We cover PCR, antigen, and serological tests on medical prescription, and within the limits of the benefits provided for in the policy.
10. Are Covid-19 vaccines covered?
If you have a policy that covers vaccination, COVID-19 vaccines will be covered in the same way as any other vaccine, but only on medical prescription. Check with your local authorities about how to access the vaccination campaign in your country of residence.
If you have any questions about your COVID-19 coverage, you can contact us by clicking here.
