FAQ: Application and Renewal
Table of contents
1. What documents are required to take out a policy online?
To take out a policy online, you need to provide:
The bank details necessary for your reimbursements.
The details of the bank account from which you wish the premium to be deducted, if you opt for payment in instalments by direct debit from an account opened in your country of origin.
Your credit card information.
If you are subject to medical formalities, please provide us with all the information (dates, treatments carried out, etc.) that may be useful for processing your application.
Note for APRIL ASIA members: not applicable.
2. How do I renew my policy?
You can renew your policy before it is set to expire by logging into your Customer Area.
You have until the last day of your cover to apply for a policy renewal. If your policy is terminated, please contact our sales department by phone at +33 (0)1 73 03 41 29 or by email at conseillers.expat@april-international.com or your insurance intermediary.
Note for APRIL ASIA members: Generally, policy renewals for each country are automatic, but each country has a different procedure for changes to the renewal of a policy. Nonetheless, you will receive a notice of renewal before the end of your policy date, regardless of country. To find out more details about policy renewal, please refer to your Terms & Conditions.
3. How do I get a copy of a paid invoice?
You can download your invoices from your Customer Area by accessing the “My documents” section and then “My invoice”.
Note for APRIL ASIA members: not applicable.
